Morgan Creek Candle Co. Return & Replacement Policy
At Morgan Creek Candle Co., every candle is hand-poured with love, and we take great care in packaging your order to ensure it arrives safely.
We understand that sometimes things happen during shipping, and extreme temperatures can affect our candles. If your candle arrives damaged during transit or has been affected by heat or cold during shipping, we're happy to make it right!
Damaged or Weather-Affected Candles
If your candle arrives broken, damaged, or compromised due to weather conditions during shipping, please contact us within 7 days of delivery.
To request a replacement, simply provide:
Your order number
A brief description of the issue
A clear photograph showing the damage or condition of the candle
Once we've reviewed the information and confirmed the damage, we'll gladly send a replacement candle at no additional cost.
Returns & Exchanges
Due to the nature of our handcrafted products, we do not accept returns or exchanges for reasons other than shipping damage or weather-related issues.
Our Promise
Your satisfaction is important to us! We want every Morgan Creek Candle Co. candle to arrive in perfect condition so you can enjoy every moment of your Scents of Adventure.
Thank you for supporting our small business!
Morgan Creek Candle Co.
Hand-poured in Wakefield, New Hampshire, with love. ❤️